Ofcom’s latest annual report into the consumer experience of fixed and mobile, internet and digital broadcasting is a massive source of data on the UK market: 175 figures covering topics as diverse as the duration of mobile phone contracts (most now either 1 month or 24 months), or the proportion who have switched mobile provider this year by age and gender (men are almost twice as likely to have changed than women).
Ofcom: The Consumer Experience 2010
December 9th, 2011Booz & Co: 2012 Telecommunications Industry Perspective
December 9th, 2011Booz & Co.’s brief note focuses on the strategies and capabilities that telecoms operators will need in order to benefit from current industry trends, and describes four possible business models. These are: the reliable, cost-efficient network guarantor; the flexible, integrated business enabler; the innovative, customer-facing experience creator; and the wide-ranging, synergistic global multimarketer.
OECD – Communications Outlook 2011
August 31st, 2011The OECD’s biennial Communications Outlook contains, as usual, a wealth of data on telecommunications and broadcasting industries in OECD countries: markets and spending, policy, network development, pricing and trade. The report includes hundreds of tables and figures, each linked to supporting data online.
Accenture survey of the role of retail channels
February 28th, 2011Accenture’s study, based on surveys of consumers and industry executives, examines the value of physical retail stores now that online shopping is mainstream. Accenture found that both consumers and service providers agree on the importance of the physical retail channel. The study notes that service providers plan more physical retail stores over the next two years, with a greater emphasis on company-owned stores. Accenture also identifies six areas where leading service providers distinguish themselves from laggards.
Accenture – The Value and the Role of the Retail Channel for Communications Service Providers
PRTM’s views on the future of telecommunications
February 15th, 2011PRTM’s new report looks at developing markets, where a number of entrepreneurial operators have become global leaders, and developed markets, where operators with both fixed and mobile networks are focusing on regional rather than global growth. It foresees further consolidation amongst equipment suppliers and further cost cutting by operators. The report includes global company rankings by revenues and customers, which compare 2010 data with earlier years.
The Future of Telecommunications: New Strategies for a New World by PRTM and The Mobile World
Accenture’s research on the retail channel
September 30th, 2010Accenture’s new research study on use of the retail channel by telecommunications operators highlights the resurgence of branded retail chains despite the growth of e-commerce sites. Accenture reveals that leading operators are following the example of high-tech brands such as Apple and Sony by expanding their physical retail presence, as consumers realise the advantages of instant product availability and access to knowledgeable staff. The report includes from surveys of consumers and industry executives.
BCG: The Future of Telecommunications: As Wireless Earnings Wane, Carriers Confront Hard Choices
August 25th, 2010BCG’s short note identifies eight trends that it claims are shaping the telecom industry, as well as competitive threats from companies as diverse as Best Buy, Google and Macquarie Infrastructure Group. It goes on to outline several strategic options to meet these challenges.
The Future of Telecommunications: As Wireless Earnings Wane, Carriers Confront Hard Choices
Ernst & Young – Top 10 risks in telecommunications 2010
August 19th, 2010Ernst & Young’s annual risk report for telecoms operators, published in June, highlights the top ten risks facing the industry according EY’s team. Top again is “losing ownership of the client” followed by “failure to maximise customer value”. The report also includes a further four “below the radar” risks, including green and health issues.
